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Help Center

How can we help you today?

Start with the option that matches what you need. If none of them fit, contact support and we will take it from there.

  • Browse the FAQs

    Answers to the questions we are asked most often, from cost to data protection.

    Read the FAQs
  • Track an application

    Check where your application has reached and what is needed from you next.

    Track application
  • Talk to support

    Send us the details and a support agent will pick it up within two working days.

    Contact support
  • Understand our services

    See exactly what each service covers before you start an application.

    View services

Quick Answers

The three questions our support team receives most often.

Yes, registering and applying for services as a beneficiary is completely free. Some document support services may have a premium facilitation charge, which is clearly marked before you apply.